Malinks Privacy Policy

Effective Date: May 4, 2025

At Malinks ("we," "us," or "our"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our platform, including https://malinks.shop and related services involving merchandise, ticketing, and content distribution (collectively, the "Services").

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, postal/delivery address, payment information.
  • Checkout Information: Email address, phone number, and delivery address provided during merchandise checkout.
  • Account Information: Username, password, preferences, and settings. An account is automatically created when you first log in or make a purchase.
  • Transaction Details: Purchase history, ticket orders, rental and subscription details.
  • Content Data: Uploaded content, metadata, descriptions, and licensing details.
  • Usage Data: IP address, browser type, device information, pages visited, and interaction with content.

2. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain our Services
  • Process payments and manage subscriptions, rentals, and merchandise delivery
  • Facilitate ticket purchases and send event confirmations
  • Create and manage your Malinks user account
  • Communicate with you regarding updates, promotions, or support
  • Enforce our Terms of Service and prevent fraud
  • Analyze trends and improve platform functionality, including through third-party tools such as Mixpanel for usage analytics

3. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party partners who assist with payment processing, delivery, marketing, analytics (e.g., Mixpanel), or platform development.
  • Creators and Event Organizers: When necessary to deliver content, event access, or revenue sharing.
  • Legal Authorities: If required by law, regulation, or court order.
  • Business Transfers: In connection with a merger, sale, or reorganization of Malinks.

We do not sell your personal data to third parties.

4. Data Security

We implement technical and organizational measures to secure your information, including encryption, secure payment gateways, and access controls. However, no system is completely secure, and we cannot guarantee absolute protection.

5. Your Rights

Subject to applicable laws, you may have the following rights:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your account
  • Withdraw consent for marketing communications

To exercise your rights, contact us at support@malinks.shop.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, including legal and operational obligations.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content. We also use third-party analytics tools such as Mixpanel to better understand how users interact with our platform. You can control cookie settings through your browser preferences.

8. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children without verifiable parental consent.

9. International Users

If you are accessing the Services from outside Kenya, your information may be transferred to and stored in Kenya or other jurisdictions with different data protection laws.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" and notify users where required by law.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: support@malinks.shop